What products do you sell?
We are a one stop shop! We sell - fruit, veg, meat, dairy, breads, eggs, pastas, sweets, chocolate, freshly baked goods & much more!
When will I receive my order?
If your order is placed via our website before 5pm it will be delivered to your door the next morning.
**DURING THE CURRENT LOCKDOWN WE ARE ONLY OPEN FOR DELIVERIES ON MONDAY, WEDNESDAY & FRIDAYS. ORDERS CAN BE PLACED UP UNTIL 5PM THE NIGHT BEFORE OUR DELIVERY DAYS**
Do you deliver every day?
We deliver Monday-Saturday. We are closed on Sundays to give our fabulous staff a day of rest.
****DURING THE CURRENT LOCKDOWN WE ARE ONLY OPEN FOR DELIVERIES ON MONDAY, WEDNESDAY & FRIDAYS. ORDERS CAN BE PLACED UP UNTIL 5PM THE NIGHT BEFORE OUR DELIVERY DAYS**
Is there a delivery charge?
Delivery is free on orders over £50. Orders between £25-49.99 have a delivery charge of £5.
Why does it say you don’t deliver to my area when I reach checkout?
The only reason it would state that at checkout was if your order amounted to less than £25 - unfortunately we do not offer delivery on orders less than this value.
If I place my order after 5pm when will I receive it?
Your order will de delivered the day after next. Eg. If ordered 6pm Monday, your order will be delivered on Wednesday morning.
**DURING LOCKDOWN WE ARE ONLY OPEN FOR DELIVERIES ON MONDAY, WEDNESDAY & FRIDAYS. ORDERS CAN BE PLACED UP UNTIL 5PM THE NIGHT BEFORE OUR DELIVERY DAYS**
When do I place my order for delivery on Monday?
Any orders placed between 5pm Friday evening & 5pm Sunday evening will be delivered on Monday morning.
Can I choose a delivery day?
Sure - if you would rather not have the delivery made the next day, you can put a message in the ‘notes’ section when you get to your cart stating your preferred day.
Are deliveries contactless?
Yes - all payments are made online & the orders are dropped at your doorstep.
Can I provide specific delivery instructions?
Yes, if you’d like your delivery to be place in a shed/porch etc then you can write this instruction in the notes section when you get to your cart.
Am I guaranteed to receive all items I have ordered?
We strive to fulfill all customer orders but there may be some instances where products are NA on the day. If a product from your order is NA you will receive a refund for any unavailable items on the morning of your delivery.
Can I return items?
No, unfortunately we are not able to accept any returns. If there is an issue with your order it must be reported within 24h of receiving it.
Can I amend my order after it is placed?
Yes - please email firstname.lastname@example.org with your order number & any changes you would like to make.
What do I do if there are items missing from my order?
Please email email@example.com with your order number & missing items.
Do you have social media?
Yes - please give us a follow!
Twitter - @bettaveg
Facebook - @bettaveg
Instagram - @bettavegltd
If you have any questions at all, please contact us at firstname.lastname@example.org