FAQs

What products do you sell?  

We are a one stop shop! We sell - fruit, veg, meat, dairy, breads, eggs, pastas, sweets, chocolate, freshly baked goods & much more! 

 

When will I receive my order? 

If your order is placed via our website before 5pm it will be delivered to your door the next morning. 

**DURING THE CURRENT LOCKDOWN WE ARE ONLY OPEN FOR DELIVERIES ON MONDAY, WEDNESDAY & FRIDAY. ORDERS CAN BE PLACED UP UNTIL 5PM THE NIGHT BEFORE OUR DELIVERY DAYS**

 

Do you deliver every day? 

We deliver Monday-Saturday. We are closed on Sundays to give our fabulous staff a day of rest.

**DURING THE CURRENT LOCKDOWN WE ARE ONLY OPEN FOR DELIVERIES ON MONDAY, WEDNESDAY & FRIDAY. ORDERS CAN BE PLACED UP UNTIL 5PM THE NIGHT BEFORE OUR DELIVERY DAYS**

Is there a delivery charge? 

Delivery is free on orders over £50. Orders between £25-49.99 have a delivery charge of £5. 

 

Why does it say you don’t deliver to my area when I reach checkout?

The only reason it would state that at checkout was if your order amounted to less than £25 - unfortunately we do not offer delivery on orders less than this value. 

 

If I place my order after 5pm when will I receive it?

Your order will de delivered the day after next. Eg. If ordered 6pm Monday, your order will be delivered on Wednesday morning. 

**DURING THE CURRENT LOCKDOWN WE ARE ONLY OPEN FOR DELIVERIES ON MONDAY, WEDNESDAY & FRIDAY. ORDERS CAN BE PLACED UP UNTIL 5PM THE NIGHT BEFORE OUR DELIVERY DAYS**

 

When do I place my order for delivery on Monday? 

Any orders placed between 5pm Friday evening & 5pm Sunday evening will be delivered on Monday morning.

 

Can I choose a delivery day? 

Sure - if you would rather not have the delivery made the next day, you can put a message in the ‘notes’ section when you get to your cart stating your preferred day.

 

Are deliveries contactless? 

Yes - all payments are made online & the orders are dropped at your doorstep.

 

Can I provide specific delivery instructions? 

Yes, if you’d like your delivery to be place in a shed/porch etc then you can write this instruction in the notes section when you get to your cart. 

 

Am I guaranteed to receive all items I have ordered? 

We strive to fulfill all customer orders but there may be some instances where products are NA on the day. If a product from your order is NA you will receive a refund for any unavailable items on the morning of your delivery. 

 

Can I return items? 

No, unfortunately we are not able to accept any returns. If there is an issue with your order it must be reported within 24h of receiving it.

 

Can I amend my order after it is placed? 

Yes - please email info@bettaveg.co.uk with your order number & any changes you would like to make. 

What do I do if there are items missing from my order? 

Please email info@bettaveg.co.uk with your order number & missing items.

 

Do you have social media? 

Yes - please give us a follow! 

Twitter - @bettaveg 

Facebook - @bettaveg

Instagram - @bettavegltd

 

If you have any questions at all, please contact us at info@bettaveg.co.uk